Services & Support

Getting even more out of your mine

Mines need partners in their success. StandardMining strives to be the most reliable partner in our industry, working in constant collaboration with our customers to extract unrealized value from your operations. Our implementation processes, technical support programs, and Centre of Excellence are all designed for one purpose: to help you achieve optimal results from your investment in StandardMining technology — and from your mine as a whole.

Install your system (without stalling your mine)

StandardMining has deployed very much systems in various countries on six continents. Our implementation process gets your new solution up and running while maintaining minimal downtime.

From pre-install analysis to final handover, our experts partner with your personnel to ensure all installation, configuration, and training delivers the value you expect from your investment.

Remote installation techniques now merge with our industry specialists and regional partners to enable rapid deployment of your new solutions — regardless of travel restrictions.

In-Person Training

StandardMining offers three-to-five-day in-person workshops. Classroom training augments self guided certifications with tailored advice from StandardMining experts.

In person sessions take our training beyond the self-paced courses. Workshops offer expanded access to StandardMining experts and show how StandardMining applications work together.

Our course facilitators tailor each session to the goals of the operation, focusing on the most applicable and useful information for each site’s StandardMining users.

24/7 emergency support, always a call away

24/7 critical support from StandardMining specialists can resolve even the toughest technical issues soon after they start — and it’s always just a phone call away.

Standard support and technical queries are easily managed through our dedicated web-based support system, which provides status and progress updates at regular intervals.

For the most persistent issues, StandardMining’s global network of service partners can deliver hands-on, personal service in every geographic region — remotely or on site as required.

Unlock your mine’s potential with our Centre of Excellence

Analysts from our Centre of Excellence draw on decades of practical mining experience to guide you through leveraging systems and processes to optimize your operation.

Remote optimization experts and regional partners work with you to assess your mine’s performance, understand your priorities, and develop new strategies for unlocking your mine’s potential.

Getting even more out of your mine

Install your system (without stalling your mine)

In-Person Training

24/7 emergency support, always a call away

Unlock your mine’s potential with our Centre of Excellence

Get in touch with StandardMining today

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